During P2P transactions, always complete all payments and transactions only through the platform's official process. Recently, scammers have impersonated merchants or customer support agents and attempted to trick users into making additional transfers for reasons such as "unfreezing fees," "security deposits," or "service fees."

To protect your assets, carefully read the following safety guidelines and make sure you only follow official P2P trading procedures.

 

P2P (peer-to-peer) trading lets users directly exchange fiat currency and digital assets with each other. During the transaction, the platform securely holds the seller's digital assets in escrow until the buyer completes the payment.

Under normal circumstances, after placing an order, users only need to pay the amount displayed on the order page and then select [Paid]. Once the seller confirms receipt of payment, the platform will release the corresponding digital assets to the buyer's account.

Throughout the process, you only pay what's shown on the order page. There is no such thing as additional payments, supplementary payments, or "account unfreezing" procedures.

 

No.

In P2P transactions, the amount you need to pay is strictly based on the amount shown on the order page. The platform will never ask users to pay any additional fees, including so-called "service fees," "unfreezing fees," "security deposits," "risk control fees," "verification fees," or "fund verification charges."

For example, if you buy 100 USDT and the order page shows the equivalent fiat amount for 100 USDT, you only pay for that amount to complete the transaction—no extra transfers to personal or third-party accounts.

If the counterparty asks you to make a second payment, supplementary payment, or any additional transfer for any reason, stop the transaction immediately and contact customer support to verify.

In almost all cases, this is a scam.

Some fraudsters impersonate merchants or customer support agents and use phrases such as "account frozen," "abnormal order," "risk control review," or "banking restrictions" to pressure you into making additional transfers. For example, they may claim that you must pay an "unfreezing fee" or "security deposit" before the crypto can be released, or say that the payment note was incorrect and a new transfer is required.

Legitimate P2P transactions never require extra payments for such reasons. The platform's escrow mechanism already secures the seller's digital assets once the order is placed, and you only need to pay the amount shown on the order page.

Any request such as "extra payment to release crypto," "extra fees to withdraw funds," or "transfer to a personal account" should be treated as a serious warning sign.

If the counterparty asks you to communicate outside the platform, such as through Telegram, WhatsApp, or other third-party messaging apps, or asks you to send money to a personal account, make offline payments, or transfer funds again, these are all high-risk behaviors.

Customer support will never contact you through personal social media accounts, ask for SMS verification codes or account passwords, or ask you to download remote-control software. If someone claims to be from customer support and requests a private transfer, do not trust them.

To reduce risks, we recommend trading with verified merchants who have high completion rates and strong trading histories, and always complete the entire transaction process within the platform.

If you've already transferred additional funds to the counterparty, stop making any further payments immediately and save all related evidence, including chat records, payment receipts, and order screenshots.

Then, contact customer support as soon as possible and submit an appeal for the order. If your bank account may be involved in fraud, you should also contact your bank or local law enforcement authorities for assistance.

Always complete P2P transactions through the official platform, and strictly follow the payment instructions displayed on the order page. Any request for extra payments, private transactions, or communication outside the platform is a potential scam.

If you encounter any abnormal situation, contact customer support immediately for assistance.